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Thank You to Our Heroes!

Today we want to honor the Jacque Waugh,56, an ER RN at Abbott Northwestern, Minneapolis, Minnesota. Here is her story as reported by AARP

Jacque, has worked since 2012 in the emergency room at Abbott Northwestern, an urban hospital in Minneapolis, Minnesota. Prior to that, she was an EMT with the hospital for 18 years.

"It has been a steep learning curve for us. The first week or so that we were trying to navigate this, we didn't have a good solid plan on how to handle symptomatic patients. We didn't know exactly how the virus was spread.

Because of a limited number of testing supplies, the only patients getting tested are those who are symptomatic and going to be hospitalized or symptomatic health care workers. If patients with symptoms are stable, they're likely to be sent home and advised to quarantine.

When I'm working in triage, we immediately escort a symptomatic patient back to one of our negative pressure rooms, if one is open, where the air gets pulled out of the room and goes through our ventilation system and is filtered. These rooms make the air safer for us to breathe.

I'm somewhat concerned for myself, my husband and our two daughters. We're pretty healthy. If we do come down with it, I think we would come out okay, though there are still a lot of unknowns, such as long-term repercussions: Could there be lung scarring since it attacks the lungs pretty hard?

Before this crisis, in a busy ER, it was starting to feel like an assembly line: Let's get these people through as fast and efficiently as we can. Currently, it feels more like I can step in and be of use. With the extremes of where this job can take you, it challenges me to engage my faith daily.

I had a teenager a week and a half ago who appeared very anxious. He was there for another health issue, but had asthma and there was concern that he could have COVID-19. This young man said at least three or four times — even as he was vomiting at one point — “Thank you so much.” It was remarkable for a someone this age to show that sort of appreciation.

That's the stuff that feeds the soul: when you're able to touch someone else's life and you've had this bonding moment when they're feeling vulnerable."

Thank you to Jacque for your commitment, dedication, and compassion for your patients and communities. 

If you have a story and pictures of a front line nurse you would like us to highlight on our website and social media, please email them to us at 


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